About Wink: Quality
Wink prides itself in the accuracy of its projects, the overall quality of the services we provide, and the work products delivered to our clients. Our commitment to Total Quality and Continuous Improvement is corporate-wide and articulated in the organizational Vision, Mission, and Business Philosophy.Some features of our Quality Program include:
- 8-hour in-house quality training program for all employees
- Work processes documented, standardized, improved, maintained
- Annual Customer Satisfaction survey
- Companywide Technical Improvement Opportunity process
- Companywide Project Key Performance Indicator (KPI) monitoring program
- Technical Quality Assurance checking procedures: Engineering and Design Drafting
Wink’s Quality program is a structured system for creating organization-wide participation in the planning and performance of a continuous improvement process; it is structured to manage the work effort based on the following key principles:
- Customer-driven excellence
- Visionary leadership
- Valuing employees and partners
- Organizational and personal learning
- Agility
- Managing for innovation
- Management by fact
- Community responsibility
- Focus on results
- Creating value
- Systems perspective